If you’ve been to the Department of Motor Vehicles lately, you probably noticed that what was already an unsavory experience is now taking even longer than before. And one of the main reasons is the state’s decaying computer system.
Although the DMV cites a rise in customers seeking Real IDs for the 46 percent increase in wait times over the last year, it acknowledges that that its IT system is a “40-year-old dinosaur” that’s suffered dozens of crippling outages over the last 20 months.
DMV Director Jean Shiomoto has said it would take three years to modernize that technology and bring its systems into the 21st century. “Our system is an old, antiquated system. We are working to modernize that and are working on that project right now,” Shiomoto said at a hearing last month.
At the heart of that project is a new digital ticketing system, which in theory should help with customer flow but currently doesn’t play well with the DMV’s more analog processes. The California Department of Technology estimates the total project cost at nearly $18 million, according to the Sacramento Bee. You can read more about the DMVs aging-IT problems and proposed solutions here.