Dealing with any government agency can be extremely frustrating. Departments are usually using technology straight out of 1990s which means everything takes twice as long as it needs to.
Since 2014, San Francisco has been trying to build better government through the Startup in Residence Program (STiR) which pairs startups with civic agencies to solve real-world problems. Now the program has expanded to 11 other cities and is looking to grow to 100 cities in the near future.
At the most recent demo day, startups showed off new technology to help better direct 311 calls, organize engaged citizens and use artificial intelligence to better communicate through chatbots.
You can read more about the STiR demo day here.